Refund policy

Return & Refund Policy

Last Updated: 21 August 2026

At Integral Coffee Roastery (“we,” “us,” or “our”), we pride ourselves on sourcing and roasting exceptional coffee. Because coffee is a perishable food product, our return policy differs depending on whether you purchased coffee beans, subscription products, or non-perishable merchandise/equipment.

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Perishable Items (Roasted Coffee Beans)

Due to the perishable nature of fresh roasted coffee, we do not accept returns or exchanges on coffee beans once shipped or delivered.

However, your satisfaction is extremely important to us:

  • Damaged or Incorrect Items: If your order arrives damaged, defective, or incorrect (e.g., wrong roast or size), please contact us within 7 days of receiving your package at patrick.silvey@integral-coffee.com with your order number and photo evidence of the issue. We will gladly issue a replacement or a full refund.

  • Taste Satisfaction: While flavor preferences vary, if you are dissatisfied with your coffee, please reach out. We review these inquiries on a case-by-case basis and may offer a store credit or replacement.

Non-Perishable Merchandise & Brewing Gear

For non-coffee items (such as mugs, apparel, or coffee accessories):

  • Unused items in their original, unopened packaging may be returned within 30 days of delivery.

  • Customers are responsible for paying return shipping costs unless the return is due to our error or a defective product.

  • Once inspected and approved, a refund will be issued to your original payment method within 5–7 business days.

Subscriptions

  • You may modify, pause, or cancel your coffee subscription at any time by logging into your account or contacting customer support before your next billing date.

  • Once a subscription recurring order has been processed and shipped, that specific order cannot be canceled or refunded.

Shipping & Delivery Issues

  • We are not liable for packages marked as delivered by the carrier that are subsequently lost or stolen.

  • If your package is lost in transit by the carrier, please notify us, and we will assist in filing a claim or sending a replacement where appropriate.